At Hiplift, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive return and refund policy to address your concerns. Below, we outline the detailed process for requesting refunds and returns, as well as the specific scenarios and timelines involved.

1. Return & Refund Process

Step-by-Step Process to Request a Refund/Return:

• Initiate Request: Contact our Customer Support team via email at [email protected] to initiate your return or refund request. Provide your order number and the reason for your return.
• Receive Instructions: Our team will provide you with detailed instructions on how to return the item(s), including the return shipping address and any required documentation.
• Prepare Package: Carefully package the item(s) in their original condition, including all tags, packaging, and accessories. Ensure the item is securely packed to prevent damage during shipping.
• Ship Item: Ship the item(s) to the provided return address. We recommend using a trackable shipping method to ensure the package is safely returned to us.
• Inspection and Confirmation: Once we receive your returned item(s), our team will inspect them to confirm they meet our return criteria. You will be notified of the approval or rejection of your refund.

2. Return & Refund Scenarios

Exchange for a Different Size:

• Process: Initiate the return process and specify the desired size. Once the original item is received and inspected, we will ship the replacement size.
• Time Frame: Returns must be initiated within 30 days of receipt.
• Refund: Not applicable for exchanges unless the desired size is unavailable, in which case a refund will be issued.

Defective or Damaged Items:

• Process: Contact Customer Support with evidence of the defect or damage (photos may be required). Return the item as instructed.
• Time Frame: Returns must be initiated within 30 days of receipt.
• Refund: A full refund or replacement will be provided once the defect is confirmed.

Incorrect item received:

• Process: Contact Customer Support to report the issue. Return the incorrect item as instructed.
• Time Frame: Returns must be initiated within 30 days of receipt.
• Refund: A full refund or correct item will be provided once the incorrect item is received.

Undelivered Items:

• Process: Contact Customer Support to report the issue. We will investigate with the shipping carrier.
• Time Frame: Claims must be filed within 45 days of the shipping date.
• Refund: A full refund will be issued if the item is confirmed lost.

3. Order Cancellation:

• Process: Contact Customer Support to cancel the order.
• Time Frame: Cancellations must be requested within 24 hours of placing the order.
• Refund: A full refund will be issued for cancellations made within the specified time frame.

4. Refund Timelines

• Inspection Period: Once we receive your returned item(s), please allow 3-5 business days for inspection and approval.
• Refund Processing: Upon approval, refunds will be processed within 5-7 business days. The refund will be applied to your original method of payment.
• Refund Period: Refund requests must be made within 30 days of the receipt of the item. After 30 days, refunds will no longer be available.

For more information, please contact us at:

Email: [email protected] 

Address: 7308 5th Ave, Brooklyn, NY 11209, United States